We will respect your Data
All of our staff understand the value of customer data. We will only access the data required to carry out the needed repair. We do not disclose any customer data
We will respect our clients
We do not judge nor sneer at the problems our clients face. Every problem matters to us and we value our clients being able to feel free to call us. Be it the first or 99th call of the day
We will never oversell
We want you to be happy with any purchase or solution we offer you. Our team are not based on sales targets. The only incentive to us is customer satisfaction. We take the time to understand your needs to ensure we deliver the right solution first time.
End of life
We promise to safely and responsibly dispose off your item can not be repaired. We can arrange to have to have to have it recycled by one of our partners. We will take away any old equipment if we are installing a new item. We can even arrange to have your data securely wiped and destroyed.
We will make you feel welcome
If you required to drop your device off / require workshop service we will always offer a free cup of tea or coffee. This is a great chance for you to ask us any questions you may have regarding your device.
We will keep you updated
We aim to keep you fully updated on every stage of the repair / support ticket. When we are unable to contact you we will let you know when and how we tired to contact you.